• Free next day delivery

    Delivered, installed & demonstrated for free

  • Free same day service / repair

    Something went wrong? Don't worry, we'll repair it

  • Upgrade flexibility

    Newer model out? Just upgrade, hassle free!

Contact Details & Support

Please note: calls may be recorded for training and quality purposes.

Sales & Advice

Sales and Advice Team

Tel: 0800 006300

email: rent@forbes-rentals.co.uk

Monday – Friday 8.30am – 7pm
Saturday 9am – 5pm
Sunday Closed

Forbes Rentals
7 Wells Place, Gatton Park Business Centre
Merstham
REDHILL
Surrey
RH1 3DR


Sales & Application Process Common Questions

  • How do I apply to rent?

    We like to make it easy to apply. You can apply online, either from your mobile or computer. We will call you back for any further information and to let you know how your application is proceeding. If you prefer you can contact us on or to go through an application over the phone.

  • Do you credit check my application?

    We perform a credit check on all applications to assess suitability and affordability. In order to view your status, we obtain your credit File from Experian. Find out how to access your Experian credit report (please note that a fee may apply).

    Sometimes due to the credit score, we may not always be able to offer the product of your choice. If this is the case, we will offer a more affordable alternative or in some case we may have to decline your application.

  • Do I need to give a reference for renting with Forbes?

    A reference is not required but we do ask for two points of contact. These can be family members, provided that they are not living at the same address as you. These details are required in case we lose touch with you.

  • Do you offer short-term rental?

    Our standard contract duration is for a minimum period of 12 months for our classic refurbished range and 18 months for new equipment. However, we can also offer short-term rental. Please contact our sales team for more information.

  • What’s included in the price?

    Our rental price includes installation, demonstration of the equipment and full service support for the life of the agreement. With rental there is no worry of unexpected repair or replacement bills.

  • How long is the agreement?

    Our standard rental agreements are for a minimum period of 12 months for our quality, refurbished products or a minimum of 18 months for new products. After the end of the initial rental period the contract continues until either party services written notice.

  • Is it rent to buy?

    No, we do not offer rent to buy schemes. Our equipment is available on a rental basis with delivery, installation and service support provided at no extra cost. After the initial rental period the contract continues until either party services written notice but rental allows for regular upgrades to enable customers to keep inline with emerging technology.

  • At what point does the rental agreement start/ finish?

    The rental agreement will start on the commencement date shown on your contract (the date of the equipment delivery). It will continue until either you (the customer), or we (F DONALD FORBES & CO LTD) give written notice of cancellation. That cancellation can only be activated once the minimum hire period has been completed. If no written notice is served, the rental will continue to be payable by you at the same rate and under the same terms as set out in your contract.

  • Do I have a trial period?

    There is an initial ‘cool off period’ after the contracts start date, during which time you can return the equipment if it is not to your complete satisfaction. If we have not heard from you within 5 days of delivery the equipment will be deemed to be in good condition, satisfactory to you in all respects and good for the purposes for which it was intended.

  • What happens if I damage a rented product?

    You will need to have home contents insurance in place to cover this eventuality and would need make a claim through that. You would need to advise us immediately if you have to make an insurance claim in respect of the equipment. If you do not have any home contents insurance and still wish to pursue a rental option, for a small excess we do offer a waiver that, in respect of the equipment, takes away the liability to you in the event of fire, theft and accidental damage.

  • Will the machine be mine at the end of the contract?

    No, we do not offer rent to buy schemes. Our equipment is available on a rental basis with delivery, installation and service support provided at no extra cost. At the end of the initial rental period the contract continues until either party serves written notice, but rental allows for regular upgrades. This enables customers to keep inline with emerging technology.

  • Why has the type of product being offered changed from what I applied for?

    When we take your application and you give us permission to perform a credit check, depending on the credit score and taking account of affordability, we may not be able to offer the product of your choice. If this is the case, we will offer a more affordable alternative for example a quality refurbished or in some cases we may have to decline your application.

Read all Frequently Asked Questions

Service & Customer Care

Service & Customer Care Team

Tel: 01737 647300 / 01737 647400

email: repairs@forbes-rentals.co.uk

Monday – Friday 8am – 6pm
Saturday 8am – 4.30pm
Sunday Closed

Forbes Rentals
7 Wells Place, Gatton Park Business Centre
Merstham
REDHILL
Surrey
RH1 3DR


Customer Service & Repairs Common Questions

  • Is there a call out charge for repairs?

    No. A key benefit of renting is that there are no repair or maintenance bills. We have a large network of field engineers and service stations, which enables a local based service on a nationwide basis.

  • If I call you out and you find there is not a fault will you charge me?

    No, as a Forbes customer you will not be charged for non-fault call outs.

  • Who do I phone or email if I have a problem with my equipment?

    If you have a problem with your equipment please contact our Customer Service team.

  • Is service included in the price?

    With our rental agreements we offer inclusive installation of home appliances, televisions and electrical appliances as well as a complimentary demonstration. There are also no repair bills for the life of the contract.

    Our nationwide network of service centres and fleet of professional field engineers and installation teams deliver a premium service with a same day breakdown response should anything go wrong.

  • What do I do if I find a fault with my equipment?

    If you find a fault with your equipment you will need to contact our customer services team. Our experienced advisors will aim to resolve the matter over the phone but if there is an issue that requires an engineer call out we will dispatch one of our approved engineers the same/ next day. Any equipment that cannot be repaired on location will be replaced on a like for like basis.

  • What happens if your engineers cannot repair my equipment on their visit?

    If our approved engineers are unable to repair the item on their initial visit, in so far as it is reasonably possible, we will provide you with a replacement item on a like for like basis. This may be a temporary loan until the item is repaired and re-installed, or it may be a complete equipment change over.

Read all Frequently Asked Questions

Accounts & Payments

Accounts & Payments

Tel: 01737 647500

email: accounts@forbes-rentals.co.uk

Monday – Friday 9am – 5.30pm
Saturday 9am – 2pm
Sunday Closed

Forbes Rentals
7 Wells Place, Gatton Park Business Centre
Merstham
REDHILL
Surrey
RH1 3DR


Account Management & Payments Common Questions

  • What times are you open?

    We like to make it easy for our customers so you can make an application at any time and from any mobile device. View our contact details and opening times.

  • Who do I call if I need advice on using my rental equipment?

    We offer free, inclusive advice and have a technical support team who can help you with all types of questions. We are happy to advice on all matters, from setting up a TV recording or on accessing on-demand content on your Smart television, or if you simply want to know why your washing machine bleeping when it finishes a wash. View our contact details and opening times.

  • I am experiencing financial difficulties what should I do?

    Please contact us as soon as possible if you are experiencing financial difficulties so that we can discuss a suitable payment plan to get your account back on track with regular payments.

    If you need to speak to us plese contact our accounts team.

  • What do I do if I wish to terminate my agreement?

    We value all of our rental customers and would be very sad to lose your custom. Is there nothing that we can do to change your mind?

    If you do wish to terminate the agreement and it has reached at least the minimum term you must give us at least one month’s written notice. Please send your notice letter to 7 Wells Place, Redhill Surrey RH1 3DR or email cancellations@forbes-rentals.co.uk.

    When we collect televisions and other electrical appliances we do require that all the corresponding leads/ remote controls are made readily available for collection. We would turn on the product to check its functionality before removing it from the property.

    When we collect home appliances we do require that washing machines, fridges and freezers are emptied and cleaned, and that freezers are defrosted before our arrival.

  • I would like to update my equipment, what do I do?

    Access to regular updates is a key benefit of renting.

    At Forbes we realise technology is always changing. For example, home appliances become more efficient and therefore cheaper to run. If you have reached the minimum term of your rental agreement you can apply to update your equipment. Please contact our accounts team.

  • How do I notify of a change of address?

    Before you move house we would require you to check that the property that you are moving into is within our coverage area. If you move to a property that is outside of our service area you would be responsible for returning our equipment to our nearest depot.

    If you have moved house/ are moving house please notify our accounts team quoting your account reference number.

  • What are my payment options?

    Our preferred method of payment is monthly direct debit. However, you can make payments on our website. You can also contact our accounts team to make a card payment, or can set up a standing order or pay by giro card (there is a £ 1 surcharge/ month for giro card).

  • How do I set up a direct debit?

    If you wish to set up a new direct debit please contact our accounts team. There is no need for any paper mandates to be posted out to you, we can complete the set up over the phone and will send an email/ written confirmation to you.

  • How do I set up a Standing Order?

    If you want to set up a standing order please call our accounts team. We will give you our bank details as well as all of the details that you need to ensure that you put the correct reference against payments.

  • How do I register a complaint?

    We are extremely sorry to hear that any part of our service delivery has left you disappointed. We would always want to hear if any thing has gone amiss in any way. Customer feedback is extremely important to us and as an organization we strive to ensure that we deliver the best levels of customer service. However, despite our best intentions, things may occasionally go wrong. When this happens we need to be informed so that every effort can be made to put things right and to prevent similar problems occurring in the future.

    Please be assured that we are committed to resolving your complaint fairly and quickly, and in most cases this can be achieved immediately by contacting the relevant department. Our aim is always to resolve any issues within 24 hours, and we would do everything within our powers to achieve this.

  • What is your complaints procedure?

    If you are unhappy with the service you have received, in the first instance, we would ask that you contact our team.

Read all Frequently Asked Questions