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Our staff receive extensive training to deliver optimum appliance advice and service provision

Hannah Forbes, Head of Brand and Content Managment

By Hannah Forbes | First published: 18th November 2019

Our sales, installation, engineering and customer service teams all receive regular in-house and manufacturer training to enable them to provide the highest level of service to our customers at every point of delivery. Our business is not about a single touch point, it is about developing long-term relationships with our customers where we can guide them through technological advances and support them through any equipment service requirements. From the initial sales call to the installation and throughout the on-going support and maintenance, our teams are all equipped with invaluable expertise.

Bosch training session with Forbes sales staff

When it comes to our appliance training, we have training “kitchens” and wet rooms at our head office and service depots, which enable our staff to gain invaluable and comprehensive product knowledge. It is important that they fully understand all of the key benefits and the levels of efficiency so that they can professionally relay them both at the point of sales and at the installation. Our teams always provide product demonstrations and user-training when they install equipment; it is never about just delivering an item.

All of our teams also greatly benefit from regular intensive training from Bosch, both at their offices and at our own head office. We have been partnered with Bosch for over 25 years now so have a well-established relationship and are in regular direct contact with James Coad, our account manager. James says “We have been working with Forbes for a number of years and they are extremely committed to ensuring that all of their staff are equipped with exceptional product knowledge. To complement their in-house training programmes, we provide them with intensive manufacturer training courses to ensure they can deliver an optimum service to their customers.

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