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We are COVID-19 Secure

Hannah Forbes, Head of Brand and Content Managment

By Hannah Forbes | 19th July 2021

As we move into Step 4 of the COVID roadmap, the guidance states that:

“The pandemic is not over. Cases are increasing rapidly and a third wave is underway. Step 4 does not mark the end of the need for caution and restraint. At step 4, while many of the legal restrictions that the Government has imposed through the pandemic will be lifted, cautious guidance will remain, making it clear this is not yet a return to normal. While cases are high and rising, everybody needs to continue to act carefully and remain cautious.”

Across the UK, responsibility is being passed to both businesses and individuals to make informed decisions and to act carefully and proportionately, managing the risk to themselves and each other. Whilst we continue to deliver and service products throughout the UK, the safety of our staff and customers remains our absolute priority. We have completed an in depth risk assessment for Covid-19 and a copy is available on request. Our policies with regards to COVID-19 are under constant review but, at this time, our hygiene and safety procedures will continue to include:

  1. No-contact deliveries/installations

    Before each home visit we are checking if customers are shielding, isolating or displaying any of the symptoms of COVID-19. In the event that they or anyone in their household were symptomatic, we would need to reschedule the callout. We are asking that customers observe the 1 metre plus distancing guidelines at all times, and ideally that our customers do not remain in the same room whilst our staff carry out the equipment installation or servicing. We also ask that rooms are ventilated prior to our engineers’ arrival at the property and that windows remain open for the duration of the callout. Additionally, we request that doors are kept open in order to reduce touch points. Paperwork has been greatly reduced and, in order to minimise the use of cash, we prefer any payments to be made by debit or credit card where possible. Our delivery and service engineers are instructed to cancel an appointment if they feel that, upon arrival, the requisite 1 metre plus distancing is not being adhered to or that a household member is displaying COVID-19 symptoms. Please rest assured that if any of our staff become symptomatic, or have come into contact with anyone who is, or has been, symptomatic, we will support them whilst they adhere to the officially recognised isolation requirements.

  2. Enhanced hygiene procedures and PPE

    Each installation team or service engineer’s vehicle is equipped with a hand washing station which has soap and water as well as hand sanitiser. Protective masks and gloves are provided to our staff and are to be worn by our service and installation teams at all times when out on call. PPE is to be disposed of safely and replaced between customer visits.

    We have installed sanitizing stations at our warehouses and offices and staff have been provided with PPE including gloves and masks where necessary. Staff are reminded to regularly wash their hands for at least 20 seconds, and are required to do this upon arrival at our sites as well as when using the kitchen areas and break rooms whilst on site.

    Our cleaning staff are carrying out daily cleaning of the common touch points in our buildings. We have also provided cleaning supplies to all departments and vehicles to enable our staff to contribute to their own wellbeing by wiping down shared office items such as printers, copiers, kettles etc.

  3. Remote working

    With some of our staff continuing to work from home, you can be assured that we have taken all of the necessary precautions to ensure that all data is protected. We are in regular contact via video meetings, phone calls and emails with all employees and this contact maintains our important company team spirit and ensures that our staff are always fully updated as to our current guidance and procedures in this continually evolving situation. As a company we have done all we can throughout this pandemic to ensure that we have enabled greater flexibility of working hours. This has allowed staff to juggle childcare, home schooling and work commitments, as they determined necessary.

  4. Social distancing at work

    We are continuing to adhere to social distancing guidelines and ensuring that our staff can retain the required 1 metre plus distance where possible. We have added floor marking and signage to reinforce social distancing requirements and have restricted the need for our staff to move around between departments. For installations of large or heavy items, we have implemented a fixed pairing system where a set team of two employees are permanently rostered to work and travel together.

    Head office staff continue to be able to work at their desks in accordance with the 1 metre plus distancing guidelines. Drop off and collections zones have been set up to reduce the need for face-to-face handovers of supplies. The kitchen and break room areas continue to be reconfigured to maintain the distancing requirements. Break times are staggered and additional signage is displayed to remind everyone of the importance of not relaxing in the battle against spreading the virus.

We continue to constantly review our processes, in-line with both government advise and our own risk assessments. As ever our focus is on delivering a first class service to our customers whilst looking after our dedicated and loyal teams. We thank you, as ever, for your continued custom and we hope that you will support our ongoing endeavours to protect the safety of both our staff and customers.

Thank you for your prompt arrangements for my cooker, the two people who fitted it were kind and kept to an appropriate distance using all precautions possible. I was exceptionally pleased with this in these times. Once again many, many thanks.

A Forbes Rentals Customer, June 2020

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