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Kevin Herring (Chief Executive Officer), Janice Englefield (Sales Manager), Hannah Forbes (Head of Brand and Content Management) & Alkas Miah (Customer Service Manager) celebrate their win.
Forbes is absolutely delighted to have been awarded the highly coveted ‘Best Customer Service Award’ at the IER Awards 2021. This award is testament to our teams' ongoing commitment to exceeding expectations throughout our customer journey. We have long-established processed in place to ensure a customer focus at all touchpoints. We understand that the experience of our business is the cumulative result of every interaction and we invest heavily in our staff training to ensure the highest standards of service delivery. As a family business that has been in operation for almost a century, our customer ethos is firmly in-bedded within our culture and heavily ingrained in our every day vocabulary.
Our customers know that they can depend upon us to deliver a highly responsive service. All account management and maintenance requirements are adeptly managed by our experienced teams who provide a streamlined and centralised operation.
Whilst we have had to adapt some of our processes during these COVID times, we are proud to have continued to support both our consumer and commercial customer base throughout these difficult times. This award is very much appreciated recognition of the hard work of all of our teams. Although many of them were working remotely during the last year, our quality assurance has never once been compromised and they have continued to enable a truly first-class service response.